Refund & Cancellation Policy

1. Cancellation by Customer

Customers may cancel their booking under the following conditions:

• More than 24 hours before the tour start time
  Customers are eligible for a full refund.
• Less than 24 hours before the tour start time
  The booking is non-refundable.
• No-show on the tour date
  No refund will be issued.

2. Late Arrival

Guests who arrive late and miss the scheduled tour departure will be considered a no-show and will not be eligible for a refund.

3. Cancellation Due to Weather

Kayak Krabi operates tours in most weather conditions.

However, if weather conditions are considered unsafe (such as storms, strong currents, or severe weather warnings), Kayak Krabi reserves the right to cancel or postpone the tour.

In such cases, customers may choose one of the following options:

• Reschedule the tour to another available date
• Receive a full refund

Light rain or cloudy weather is not considered a valid reason for cancellation.

4. Cancellation by Kayak Krabi

Kayak Krabi reserves the right to cancel a tour due to:

• Unsafe weather conditions
• Safety concerns
• Government restrictions
• Operational issues
• Minimum participant requirements not being met

If a tour is cancelled by Kayak Krabi, customers will be offered:

• A full refund, or
• The option to reschedule the tour

5. Changes to Booking

Customers may request changes to their booking (such as changing the date) at least 24 hours before the tour.

Changes are subject to availability.

6. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing time may vary depending on the payment provider and may take 5–14 business days.

7. Third-Party Bookings

If the booking was made through a third-party platform (such as travel agencies or online booking platforms), the cancellation and refund policy of that platform may apply.

Customers should contact the platform directly for refund requests.

8. Contact

For cancellation or refund requests, please contact:

Kayak Krabi

Website:  https://kayakkrabi.com

Email: info@kayakkrabi.com